Refund and Returns Policy
Thank you for shopping with Damos Wellness Empire. We are committed to providing high-quality herbal and natural wellness products designed to support a healthier lifestyle.
Because our products are health-related consumables, we maintain strict quality and safety standards. Please review our policy below.
1. No Return on Opened or Used Products
For hygiene and safety reasons, we do not accept returns or offer refunds on opened, used, or tampered products.
2. Eligible Returns
We accept returns only if:
- The product was delivered damaged or defective
- You received the wrong product/order
- The product is expired upon delivery
To be eligible, products must remain sealed, unused, and in original packaging.
3. Return Request Window
Return requests must be made within 48 hours of delivery.
Any request made after this period may not be accepted.
4. Proof Required
To process a return or replacement, kindly provide:
- Order number
- Proof of purchase
- Clear photos/video showing:
- The condition of the product on delivery
- The damage or issue (if applicable)
5. Refund/Replacement Process
Once your return is approved:
- A replacement product will be sent first where possible.
- Refunds (if applicable) will be issued via original payment method or store credit within 5–7 working days.
6. Non-Refundable Cases
We do not offer refunds or returns for:
- Opened or used products
- Buyer’s remorse or “change of mind”
- Allergic reactions (please review ingredients carefully before purchase)
- Products damaged after delivery due to improper storage
7. Delivery Fees
Shipping/Delivery fees are non-refundable.
If a return is approved, the customer may be responsible for return shipping unless the error was from our side.
8. Incorrect Delivery Address
If an incorrect delivery address is supplied by the customer, we are not liable for failed delivery or loss and refunds will not apply.
9. Contact Us
For return requests or support, please contact our Customer Care Team:
📩 Email: [email protected]
📞 Phone/WhatsApp: +234 (provide your number)
🕒 Working Hours: Monday – Saturday | 9:00AM – 6:00PM
